Questions we get at the booth
How much is shipping?
Shipping is calculated from USPS and UPS ground rates, and every order is packed with care for glass. We ship by USPS or UPS, whichever gets your sauce there safely for less. Glass is heavy, so the cost depends on distance - you'll see your exact shipping in the cart before you pay. Orders of 4 or more bottles get $5 off shipping, and 6 or more get $10 off.
Why isn't shipping a flat rate?
So nobody near us overpays to cover somebody far away. Shipping is calculated by distance and shown in the cart before you pay.
Where do you ship, and how fast?
We ship to the lower 48 states. We hand-pack orders within 2 business days, and ground shipping usually takes 2-5 days.
What if a bottle arrives broken?
Send a photo to info@londonfamilybbq.com within 7 days and we'll replace it. Glass happens.
Can I buy Papoo's in a store?
Yes - year-round at The Funkey Munkey Market, inside Northgate Mall (271 Northgate Mall, Hixson, TN 37415). Call (423) 206-9450 to check stock.
Why is 2 for $20 only at festivals?
That's our Festival Special - a thank-you for coming to see us in person (no box, no postage). Online, every bottle is $12, the same as our booth sticker price.
What allergens are in the sauce?
Contains: Fish (anchovy) - from the Worcestershire sauce. All four flavors also contain mustard seed. They're made without gluten or soy ingredients, but our kitchen isn't certified gluten-free. There's no cornstarch in our recipe, but some ingredients we buy (like ketchup and vinegar) may contain corn-derived ingredients, so we can't call it corn-free.
How do I store it?
Refrigerate after opening. The best-by date and batch number are written on every label.
How hot are they?
Sweet is mild, Original has a gentle kick, Dragon's Breath is properly hot, and Scorching is our hottest - taste a drop first.
Do you sell wholesale or to shops?
Yes - email info@londonfamilybbq.com and tell us about your store.
Where can I buy in person?
At festivals and markets across Tennessee and Georgia - see our events page for the next one.
Still wondering? info@londonfamilybbq.com